Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order details.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the product is properly packaged to prevent damage during return shipping, as we cannot accept items that are damaged in transit.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account. The exact timing depends on your payment provider's policies.

Please note that shipping costs are non-refundable unless the return is due to our error. For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded. Gift cards and final sale items are not eligible for returns or refunds.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues.

For credit card payments, it may take additional 2-3 billing cycles for the refund to appear on your statement. If you paid via PayPal or other electronic payment methods, please verify your account balance and transaction history before contacting us about missing refunds.

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