Hey there! At frevshfootweardepotbn, we’re not just another online shoe store—we’re a team of passionate folks who genuinely care about your experience. Ever since our founder, Maria, started this journey in her tiny apartment in São Paulo, one thing hasn’t changed: we read every single email ourselves. No bots, no canned responses—just real people who might even throw in a personal story or two.
Got a question about sizing? Need help tracking an order? Or maybe you just want to chat about the latest sneaker drops (we’re obsessed too). Here’s how to reach us:
Remember that time we changed our return policy because 12 customers said the same thing? Yeah, that happened. We might not always get it right (who does?), but we’ll always listen. Whether it’s a complaint, a crazy idea, or just a "hey, love what you’re doing," hit us up. Seriously, try us—Maria still replies to at least 10 customer emails daily, coffee in hand.
P.S. Live chat’s coming soon! Until then, old-school emails and calls work just fine. And if you’re ever in São Paulo, our office door is literally always open. Well, during business hours at least.
